Returns, Exchanges, & Refunds

Our goal is to ensure every customer is completely satisfied with their purchase. We stand behind our products and want you to be confident in what you buy.

We provide a 30-day return window for all orders unless otherwise noted at the time of purchase. Return shipping labels are only provided for defective items. Once your item is received and inspected, we will issue a refund to the original form of payment.

EXCHANGES

Our exchange process is quick and easy. Ship back the item and let us know what you'd like in exchange and we’ll get you set up with a new order.

DAMAGES AND PRODUCT ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

HOW THE RETURN POLICY WORKS 

Start your return by logging into the account used for your purchase, selecting the order, and clicking “Request Return.” Follow the on-screen steps to receive shipping instructions and choose whether you want a refund or a replacement.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned item is in good, resell-able condition. Once your return have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.  

Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Return Address:

Cold Air Central Returns

8690 Sierra College Blvd  
Suite 160 - #304
Roseville CA 95661

RESTOCKING FEE

Items returned not in new, resellable condition may incur up to 20% restocking fee.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.